Technology Archive

It is true that closed captioning is a service designed to aid. However, in recent years it has become obligatory. In fact, the service is recognised as being so important that the law makers have got involved. This article looks at why closed captioning has become so necessary in broadcasting today.

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IVR technology has seen some major improvements over the last 10 years. These are phone systems that use a person's voice commands or keypad inputs to direct the appropriate actions. Companies that do not currently implement any form of voice-automated systems put themselves at risk of losing valuable resources and serving customers inefficiently. This article will discuss key benefits gained when a system like this is implemented.

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IVR software is an acronym for Interactive Voice Recognition. Voice recognition software is used in many types of applications. These systems usually allow a user to direct a computer's action with the simple use of verbal commands. This type of technology will allow a company to better serve its clients and reduce company costs in the process. This article will explain exactly what this technology is and how it can take any business to the next level.

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Subtitling is no simple task, particularly for live broadcasts. The process is technical, but even at the initial text creation there are challenges. The method through which the subtitles are created can make all the difference. This article looks at the attributes of the three main methods used to create subtitles during live broadcasts.

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The call centre has evolved to become more than simply a call centre. With the arrival of new media forms, from emails to texts, expectations from service users have increased, and technology has had to keep up with these new demands. This article looks at the other ways in which a call centre must service the needs of the public.

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The role of the call centre is essential when it comes to providing customer services. However, centres must invest in automated phone software to ensure the most efficient service can be provided. This article provides four reasons why such an investment is the wise option for any centre to make.

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The technology used by modern ivr services must be precise and sophisticated. However, the secret lies in the programming, with the development of voice browsers and VXML formatting making automated speech technology a reality. This article looks at the role that VXML and voice browsers have played in the development of reliable automated telephone systems and services.

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Call centres are far more prevalent than they seem to be, with the sector dealing with millions of calls every day. The technology used by call centres is amongst the most efficient in existence. This article looks at the call centre technology in use today and how it is improving communication between companies and their clients.

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Television has changed dramatically. Instead of making time to watch our favourite programmes, we now watch the programmes when we are ready. Choice, empowerment and interaction are the characteristics of the modern television experience. This article looks at some of the ways that interactive era has affected television, and how broadcaster and viewer alike are benefiting from it.

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The rise of audio description services is affecting more than just television. The aid for the blind and visually impaired is also used on museum tours. In fact, its presence is such, it is now an expected service from broadcasters. This article looks at the rise of audio description in general, and what is needed to meet television viewer expectations in particular.

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